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Frequently Asked Questions
Our mission is to offer you quality proxy services by providing you the best private proxies and any assistance you need or answers to your how to related questions regarding aceproxies.com in order to fulfill your needs and expectations. Here are the main frequently asked questions categories.Do I need an account to purchase proxy plans?
Yes, an account is required to purchase proxies. Click Sign Up now to create your free account.How can I get assistance?
We offer 24/7 assistance via support tickets and email.
Monday to Friday from 8Am to 4Pm we also offer real-time support via Live-Chat, Discord, Facebook and Twitter. You can also read detailed articles on our Help Center.
How can I reset my password?
You can click Forgot password or you can find step-by-step instructions on our Help Center.
How to get started?
You can find detailed instructions on our Help Center.
How and when will I receive my proxies?
Proxies will be delivered instantly into your account dashboard.
How to setup a proxy with Internet Explorer ( IE )?
- 1. Open Internet Explorer
- 2. Click “Tools” then go to Internet Options
- 3. Click Connections, then click LAN settings
- 4. Tick Use a proxy server for your LAN
- 5. Type the proxy server address in the Address box
- 6. Type the port in the Port box
- 7. If you’re using a SOCKS5 proxy click Advanced and type the proxy address and the port in the SOCKS field.
- 8. Click OK
You can find more detailed instructions here.
How to setup a proxy with Mozilla Firefox?
- 1. Open Firefox
- 2. Click the Firefox Menu and go to Options
- 3. In the General panel, go to the Network Proxy section
- 4. Click on Settings
- 5. When the Connection Settings window opens tick Manual Proxy Configuration
- 6. If you’re using HTTP proxy type the proxy server address in the HTTP Proxy Field and the port number in the Port field
- 7. Tick “Use this Proxy server for all protocols”
- 8. If you’re using a SOCKS5 proxy type the proxy server address in the SOCKS Host field and the port number in the Port field right next to it. DO NOT tick “Use this proxy server for all protocols”
- 9. Click OK
You can find more detailed instructions here.
How to setup a proxy with Google Chrome?
- 1. Open Chrome
- 2. Click the "Customize and control Google Chrome" button on the toolbar and then select Settings.
- 3. Scroll down the list until you see the "Show advanced settings" link and then click on it.
- 4. Scroll further down the list until you see the Network settings, and then click the "Change proxy settings" button.
- 5. On the Internet Properties window, click on the "LAN settings" button.
- 6. In the LAN Settings, untick the box that says "Automatically detect settings." And then, in the Proxy Server section, click the checkbox to enable "Use a proxy server for your LAN"
- 7. Type the proxy server address in the Address box
- 8. Type the port number in the Port box
- 9. If you’re using a SOCKS5 proxy click the Advanced button and type the proxy and the port in the SOCKS field.
- 10. Click OK
You can find more detailed instructions here.
How to setup a proxy with Opera?
- 1. Open Opera
- 2. Open the Opera menu in the top left corner and click on Settings.
- 3. A new tab will open with your Setting's menu. Scroll down to Network and click on Change proxy settings.
- 4. Click Connections, then click LAN settings
- 5. Tick Use a proxy server for your LAN
- 6. Type the proxy server address in the Address box
- 7. Type the port in the Port box
- 8. If you’re using a SOCKS5 proxy click Advanced and type the proxy address and the port in the SOCKS field.
- 9. Click OK
You can find more detailed instructions here.
How to setup a proxy with Windows?
Using proxies in standard windows 10 settings:- Open start menu (press WIN)
- Type 'Internet Options'
- Choose 'Connections' tab
- Open 'LAN Settings'
- Un-select 'Automatically detect settings'
- Select 'Use proxy server for your LAN'
- Select 'Bypass proxy server for local addresses'
- Type port and address in the appropriate fields
- Click OK
- Some applications might interfere with setting up the proxy settings - if that happens, look for a proxy/vpn related application and deactivate them.
- Open start menu (press WIN)
- Type 'Manage Windows Credentials'
- Click 'add generic credential'
- Click 'add generic credential'
- Type proxy IP address without port or protocol
- Type in proxy username and password
- Click OK
- Not all applications will honor the credentials, some applications (like Chrome) will ask for credentials themselves
How to setup a proxy in Android?
- Open your device Settings app
- Tap 'Wi-Fi'
- Touch and hold the Wi-Fi network name
- Tap 'Modify' network
- Tap the down arrow next to 'Advanced options'
- Tap the down arrow next to 'Proxy'
- Select 'Manual' and enter your proxy IP and Port
- Check the 'Authenticate Server' option and enter the proxy username and password. If this option is not available, your browser will prompt you to input these values
- Tap 'Save'
How to setup a proxy on iPhone?
- Open your device Settings app and go to Wi-Fi
- Tap the name of the Wi-Fi network you are connected to
- Scroll to the bottom and you will find a section for 'HTTP Proxy'. This is set to 'Off' by default. Set it to 'Manual'
- In the server slot enter your proxy IP
- In the port slot enter your proxy port
- Toggle the Authentication to 'On'
- Enter your proxy username and password
- Note: if you need to change the proxy credentials you may encounter a bug in iOS proxy settings. Proxy username and password are cached by host name (proxy IP) and can't easily be changed. To over come this bug simply use a different host (proxy IP) every time you need to change credentials.
Which forms of payment do you accept?
We accept credit cards plus a variety of e-wallets as well as cryptocurrency payments. Check all our Supported Payment Methods.
How can I get a discount?
Details about discounts and promotions are available on our website or on our social media pages. Click here to join our Discord server and follow us on Twitter and Facebook to stay up to date with our latest promotions.
Will I be billed automatically once my trial ends?
No you will not be charged by the system automatically.
Refund Conditions?
We only offer refunds for technical issues with our proxies. We do not refund any order for the inability to use proxies on a specific program or service. Our service can also be tested before purchase in order to avoid potential incompatibilities.
- 1. You claim your refund within 3 days of your order date;
- 2. Your account has not already been suspended by us for your breach of our Terms of Service;
- 3. You open a new ticket with subject "refund request" stating your proxy username and the reason for your cancelling the service;
- 4. You have used less than 100MB of bandwidth (data transfer - total of upload and download activity through the Proxy Service);
- 5. Service was not used for creating accounts on websites, such as Instagram, Facebook (or any other social media site), Craigslist posting, website scraping or any other manual or automated web submission procedure, game bots or accessing sneaker sites including but not limited to; Nike.com, Adidas.com. Footlocker.com, Supremenewyork.com, Kith.com, Yeezysupply.com, Footpatrol.com, ...
- 6. You have not previously claimed a refund from us under this Refund Policy.
How to cancel your paypal subscription?
You can cancel your subscription from your paypal account. Details to cancel your paypal subscription:
- 1. Log in to your PayPal account.
- 2. Click the Account Settings icon from the top right.
- 3. Click the Payments tab.
- 4. Click the Manage automatic payments button.
- 5. From the list of automated payments you have, select the one from Ace Pro Solutions.
- 6. Click Cancel and confirm the cancellation of the plan.
That's it - your recurring subscription will no longer auto-renew next month.
General
As a condition of your use of the services that we provide, Ace Proxies warrants that you will not utilize the services for any purpose that is unlawful or prohibited by our Terms of Service and Acceptable Use Policy.
Service Restriction For Fraud
Ace Proxies reserves the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request.
Without limiting any other remedies, Ace Proxies may, without notice, and without refunding any fees suspend a User, or indefinitely suspend a User’s account privileges, terminate a User’s account, and prohibit access to the Services, if such User has breached these ToS or any other Ace Proxies’s policies, or has engaged in improper or fraudulent activity in connection with Ace Proxies, or has performed any other acts that may cause legal liability or financial loss to Ace Proxies’s Users or to Ace Proxies.
Service Restriction For SMTP/POP3/IMAP Mailing
Ace Proxies does not allow the usage of of our services for SMTP/POP3/IMAP Mailing under any circumstances and the ports for these services are closed.
My proxies aren't working, what should I do?
- 1. Check your proxy authentication and ensure you're using the correct username and password for User:Pass authentication or if you're using IP Whitelisting ensure you've authorized the IP of the device that's using the proxy. You can read more about it here.
- 2. Test the proxy on a web browser - configure it correctly and make sure you're using the appropriate proxy protocol (SOCKS/HTTP) according to your activity.
- 3. Use a proxy tester and test the proxy on Google.
If all of the above fails, talk to us via LiveChat, ticket, or email.
Error 407
This error suggests that you are using IP authentication and the IP of the device you're using the proxies on is not whitelisted in our system. Log in to your account and auto-detect your device IP. You can find detailed instructions on how to authenticate your device IP here.
If your account is set to use IP authentication you won’t be able to use your proxies unless your IP is whitelisted in the client area.
Alternatively you can change your proxies authentication method to username and password.
You can find detailed instructions on how to change your proxies authentication method here.
Why should I use proxies?
Proxies serve as an intermediary between the device that you are using and the internet. You can use proxies mostly for security or privacy purposes. Using proxies allows you to bypass website limitations such as region restriction and to hide/mask your IP address, purchase more than one pair of sneakers during a hyped release, running multiple accounts social media/gaming accounts, etc.How can I download my proxies?
Simply go to your account dashboard and select the proxy category tab and view the plan to manage and download your proxies. You may read this article for the detailed step-by-step guide.Which protocol should I pick: HTTP or SOCK5S?
It mainly depends on what you are using the proxies for. HTTP/HTTPS proxies are most commonly used on browsers, sneaker bots/sites, etc. while the SOCKS5 protocol is most commonly used on gaming bots, scraping bots, etc. You can read the full details of both protocols here.Can I get a free trial proxy?
Sure. Sign Up for a free account and Login. After that, you may fill out our trial request form - make sure to specify the proxy you want to test and what you're using it for, and we'll add the trial proxy as soon as we're available.Which type of proxy should I get?
Mainly depends on what you need proxies for. You can utilize our compatibility checker to see which proxy type and location is compatible with your use case.What's the difference between Data Center Proxies and Residential Proxies?
Data Center proxies are IPs hosted by a data center server, while Residential Proxies are IPs hosted by a consumer-oriented ISP (Internet service provider). Both are secure and have their own benefits and advantages depending on your use of the proxy. Some websites may find Residential IP less suspicious as it is hosted by a residential ISP just like your regular home internet service provider. You can read more about the details of each proxy type hereWhat location should I get?
Get the proxies located closest to your location or your server location (if you're using one) to achieve the lowest possible latency, which means faster connection.How do I achieve the fastest speeds?
In order to get the most out of your proxies and achieve the fastest speeds we recommend running them on a server from the same location as the proxies.What sneaker sites are supported?
We can only guarantee proxies to work for Shopify sites without antibot protection on. That being said we recommend that you check each plan description for the most recent and accurate compatibility check. Some of the sites we currently support include:- Adidas
- YeezySupply
- Nike/SNKRS
- Supreme
- Footsites
- Offwhite
- Finishline
- Shopify with and without antibot on
- & many more
How can I test my proxies?
We recommend that you test your proxies manually via the browser as many of the bots proxy testers are inaccurate. However if you prefer to test them in a bot we recommend Cyber, Dashe, NSB, PD. Do not overtest your proxies as we do not replace proxies banned due to excessive testing.Are your proxies dedicated?
Yes, all our data center proxies and static residential proxies are dedicated proxies so there are NO shared IPs.What kind of authentication can I use?
You can use either IP whitelisting or User:Pass authentication.Do I need proxies for sneaker bots?
Yes, you need proxies to be able to run multiple tasks which will increase your chances to cop your desired item.Do I need a server to run my proxies?
You don't need to use a server, however proxy speeds will be improved if you do.How many IP’s can I have whitelisted simultaneously?
You can whitelist up to 5 IP addresses at the same time. If you need to whitelist more than 5 addresses Contact Us.What is threads/ip?
Threads/ip refers to the number of simultaneous connection per IP (e.g. running a single IP on 20 tasks for 20 different sites at a time, or using a single proxy on multiple devices at a time) - this can be increased depending on the need, just Contact Us via LiveChat or email and provide a reason why you need to increase it.Which locations are available?
Data center proxies are available in multiple US and International locations. Check out our available locations here.Residential proxies are available in 150+ countries and we are constantly adding more IPs and locations to our network!
How secure and private is Ace Proxies?
Our network boasts the highest levels of reliability, availability, and security. Because we own all of the servers on our network and host them in Tier 1 backbone data centers around the world, our users experience a totally secure browsing experience.Where can I use your proxies?
You can use our Proxy Network with any destination that supports HTTP/HTTPS or SOCKS4/5 protocol as long as your request complies with Ace Proxies Terms of Service.What's the difference between Static IPs and Residential Rotating/Dynamic IPs?
Static IPs are IP addresses that do not change, they are data-center IPs which can easily get blocked if not used correctly. Residential IPs are based on real users, P2P network, which automatically change at a set interval making them undetectable and almost impossible to block.What are WebRTC leaks?
WebRTC implement STUN (Session Traversal Utilities for Nat) is a protocol that allows to discover the public IP address. To disable it:Mozilla Firefox: Type “about:config” in the address bar. Scroll down to “media.peerconnection.enabled”, double click to set it to false.
Google Chrome: Install Google official extension WebRTC Network Limiter.
Opera: Type “about:config” in the address bar or go to “Settings”. Select “Show advanced settings” and click on “Privacy & security”. At “WebRTC” mark select “Disable non-proxied UDP”.
Read more about it here.
I have dynamic IP, can I still use Ace Proxies?
Yes, you can! You can easily manage your IP white-list using you dashboard. There is also an additional option to use User:Password authentication as well.Can I integrate Ace Proxies with a 3rd party software?
Yes! Ace Proxies data center proxies and residential proxies can be configured with a 3rd party software. If your software runs on a dedicated server or on your local machine, simply add the machine IP to your IP white-list or use the User:Password authentication method.Can I check my residential bandwidth usage in real time?
Yes, your account’s bandwidth usage & balance is calculated in real time and available on your dashboard.Do you support authentication by IP?
Yes, IP address of every device / machine which uses Ace Proxies should be authorized. The IP can be easily managed from your dashboard.Do you support authentication by Username & Password?
Yes, all our proxies support Username:Password authentication as well as IP authentication.Can I use Ace Proxies with GSA Search Engine Ranker?
Yes, you can!- 1. Open GSA search engine ranker.
- 2. Click on the “options” button.
- 3. Select “Use Proxies” and then click on “Configure” button.
- 4. Click “Add Proxy” and then select “Add Single Proxy”.
- 5. Select “Web proxy” and enter your proxy IP + port.
Can I use Ace Proxies with Foxy proxy?
Yes, you can! Please follow the steps below:- 1. Download and install FoxyProxy from the Chrome store.
- 2. Open the extension.
- 3. Click on “Options”.
- 4. Click on “proxies” tab found on the right sidebar.
- 5. Within “proxies” menu, click on “Add new proxy”.
- 6. Choose “Manual Proxy Configuration”
- 7. Enter our Proxy IP + port “Host or IP Address” and click save.
- 8. Go to “Proxy mode” and select “Use [Proxy IP] For all URLs” from the drop-down menu.
I’ve white-listed my IP, how long should I wait before it's enabled?
Your account’s authorized IPs list is updated in less than 5 minutes.How often are the traffic logs stats updated for residential proxies?
The traffic logs are being updated every 15 minutes.Do you have sticky residential IPs? How can I use it?
Yes, all users can use the 1 minute, 10 minutes & 30 minutes sticky option with no added costs!Is it possible to change the residential IP on every request?
Yes, simply use our high rotation gateway when creating your proxies and every request you send will be from a different IP address.Can I cancel my subscription at any time?
Absolutely! You can do it from your account dashboard under the Management Actions tab or simply Contact Us and we will cancel your subscription.How is bandwidth calculated for residential proxies?
The bandwidth is calculated according to the sum of data transmitted to and from the target site (upload + download).Will my unused residential bandwidth roll over to the next month?
No, unused bandwidth will not roll over from one billing cycle to the other.I topped up my account, when will the funds be added to my account?
All payments goes through an authentication process, performed by our 3rd party payment & fraud detection partners. Once the process is complete the funds will be added automatically to your account.I got an error message when trying to White-list an IP to my account
Please verify that the IP you are adding is your public IP address and not your local IP address.I signed up but I have not received an email confirmation from Ace Proxies. What should I do?
Contact support@aceproxies.com and we will get back to you as soon as possible.I’m not being blocked by my target websites. Why should I still use Ace Proxies?
Your block rate is not a reliable indicator of accessibility and accuracy of information. There are commercially available tools that help retailers and brands figure out that automated systems are attempting to access their site. In these cases, retailers will grant access but provide misleading information. With AceProxies, you will receive the same data that a private user gets.What is IP leak and how to solve it?
IP leak means your real IP is being revealed by the target site even though you are using proxy. Various 3rd party programs cause your actual IP to be leaked when using Ace Proxies through a browser:- WebRTC
- Flash
- Java
- JavaScript
- ActiveX
Reporting a vulnerability
We appreciate any contribution that help us keep our users safe. Vulnerability can be reported to support@aceproxies.com. We will provide a modest bounty for a qualified and unknown vulnerability report. For critical and high-impact security vulnerabilities we will provide a higher bounty at our discretion.How to emulate real browser using curl request?
Real browser emulation when sending requests through code is crucial for getting a successful response from the target site.In order to achieve that you should do the following steps:- Open Chrome browser
- Open developer tools using Ctrl + Shift + I
- Navigate to Network tab
- Run your target URL in address bar
- Right click the first request on the Network tab to open the context menu
- Click 'Copy as cURL', and the full request with real browser headers will be copied to your clipboard
- Use this request to emulate real browser